Rick Brinkman,Rick Kirschner Dr.,: Dealing with People You Can't Stand,: How to Bring Out the Best in People at Their Worst
The classic guide to bringing out the best in people at their worst - updated with even more can't-standable people! Dealing with People You Can't Stand has been helping good people deal with bad behaviour in a positive, professional way for nearly two decades. Unfortunately, as the world becomes smaller and time more compressed, new difficult people are being made all the time. So Kirschner and Brinkman have updated their global bestseller to help you wring positive results from even the most twisted interactions you're likely to experience today. Learn how to get things done and get along when you're dealing with people who have the uncanny ability to sabotage, derail, and interfere with your plans, needs, and wants. Learn how to: use sophisticated listening techniques to unlock the doors to people's minds, hearts, and deepest needs Apply "take - charge" skills that turn conflict into cooperation by reducing the differences between people Transform the destructive behavior of Tanks, Snipers, Know - It - Alls, Whiners, Martyrs, Meddlers, and other difficult types of people. Whether you're dealing with a coworker trying to take credit for your work, a distant family member who knows no personal bounds, or a loud cell phone talker on line at the grocery store, Dealing with People You Can't Stand gives you the tools for bringing out the best in people at their worst.
This inspirational, motivating, at times playful book uses twelve short, thought provoking exercises that effectively force the reader to look at what his or her work really is, and find ways to change the mix. The exercises, called maps because of the quick, visual way they lead the reader from A to B to Z, begin with defining great work - assess your personal bad-good ratio; tap into the power of role models; analyze those moments when Dealing with People You Can't Stand,: How to Bring Out the Best in People at Their Worst free pdf work turned into a flow. There are maps that explore personal creativity and inspire brainstorming. And maps to help put ideas into motion, including how to structure time, how to elicit help from members of your team, even how to navigate an idea through the organisation. And along the way, there are tips for clearing time to move away from bad work - including how to use the drama triangle of transactional analysis and stop being a 'rescuer' who takes on other people's problems, and how not to say 'no' but how to say 'yes' more slowly, making sure you're doing what's most important.
Author: Rick Brinkman,Rick Kirschner Dr.,
Number of Pages: 304 pages
Published Date: 03 Jul 2012
Publisher: McGraw-Hill Education - Europe
Publication Country: New York, NY, United States
Download Link: Click Here
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